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The Kool-Aid at Trader Joe's – Secrets to Happy Employees

Have you ever noticed that Trader Joe’s employees are abnormally cheerful and eager to help? For example, last night my cashier was singing and drumming on the counter to “You Sexy Thing.” And the cashier next door was juggling (ok, exaggerating). Meanwhile, the employees down the street at Target are ill-tempered buffoons unfriendly and complacent. […]

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Hiring Accountable & Nice People

This is the final post in our 3-part series about Recognizing and Hiring On It people. Last week we talked about how to screen for qualities like Persistence, Entrepreneurial and Leadership. Today it’s Accountable and Conscientious, plus a few tips on how to motivate and retain your favorite On It team members. Accountable What it […]

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How to Hire On It People

Welcome back. In last week’s post we talked about the deeply moving experience of being around “On It” people… the people that volunteer to shovel dirt and end up moving mountains. Here’s what I promised for Part 2: How to identify and screen for the On It qualities, e.g. Entrepreneurial, Natural Leaders, Accountable, and Conscientious. […]

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I'm On It: People That Make Stuff Happen

There’s nothing as intoxicating as these three words: “I’M ON IT.” As in… 1.       I just read that wicked long email you forwarded me. I’ll make sense out of it and ensure we take necessary action. 2.       Wow, the client sounds completely ticked off. I’ll smooth things over. 3.       Don’t worry, hon. I’ll talk to […]

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