The Kool-Aid at Trader Joe's – Secrets to Happy Employees

Have you ever noticed that Trader Joe’s employees are abnormally cheerful and eager to help? For example, last night my cashier was singing and drumming on the counter to “You Sexy Thing.” And the cashier next door was juggling (ok, exaggerating). Meanwhile, the employees down the street at Target are ill-tempered buffoons unfriendly and complacent. […]

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Tony Hsieh, CEO, Zappos.com

BE LUCKY.  I love this entry from Katie Couric’s book, The Best Advice I Ever Got. Tony Hsieh is the guy who has doubled Zappos’ revenues every year, to over $1 billion in annual revenues today. At age 24, he sold one of his first companies – an advertising network called LinkExchange – to Microsoft […]

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The Download on SXSW

SXSW Interactive was held last week, March 11-15th. I didn’t go down to Austin but was curious to hear the impressions of those that did. Here are some highlights, short & sweet: Predictions Four themes in digital development: Location-based apps – For example, Foursquare and AMEX launched a pilot program to reward cardholders when they […]

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