Job Description
Bucks County, PA | Hybrid/Remote | Full-Time
The Account Supervisor is the strategic owner and growth driver for a portfolio of healthcare/pharma clients. While grounded in operational excellence, this role expands into upstream consultation, connecting brand strategy to integrated program execution, identifying organic growth opportunities, and strengthening long-term client relationships. You will mentor account team members, partner closely with senior client engagement leaders, and ensure the agency is viewed as an indispensable strategic partner.
Primary responsibilities include:
Client Leader and Strategic Partner
- Own senior-level client relationships and operate as a trusted advisor with a clear understanding of brand goals, competitive environment, and key performance metrics.
- Guide integrated program strategy aligned to evolving brand objectives, including indications, launch phases, and therapeutic positioning.
- Lead strategic conversations, QBRs, and planning sessions with brand leads and cross-agency partners.
Organic Growth and Portfolio Expansion
- Identify upsell and cross-sell opportunities aligned with the agency’s core solutions.
- Partner with the Client Solutions/Sales team on proactive pitches and RFP responses.
- Monitor account performance and surface innovation opportunities informed by data and analytics.
Team Leadership and Mentorship
- Manage and mentor junior Account team members, coaching on client management, strategic communication, and project leadership.
- Build collaboration across internal departments including Content, Design, Analytics, CRM, Data, and Technology.
- Champion workflow efficiency, resource planning, and process refinement.
Operational and Financial Management
- Maintain oversight of budgets, SOW adherence, and revenue forecasting.
- Serve as the escalation point for scope challenges, timeline contingencies, and client redirection.
- Ensure high standards in QA, delivery, and compliance across workstreams.
Desired Skills And Experience
- 5+ years of healthcare/pharma agency experience, including 2+ years in a primary client contact role.
- Demonstrated ability to lead client presentations, QBRs, and cross-functional planning discussions.
- Strong commercial acumen with an understanding of brand strategy, digital marketing, business levers, and tactical ROI.
- Experience mentoring and developing junior account team members.
- Comfort navigating complex medical/legal environments and cross-agency collaboration ecosystems.
- Bachelor’s degree required.
For immediate consideration, please submit resume below.
Our client is an Equal Opportunity Employer and is committed to building an inclusive environment for people of all backgrounds. Everyone is encouraged to apply. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
